Special Notice: This issue is unrelated to the current issue XBox players are experiencing. We are investigating and working to address that issue as soon as possible
This can happen if you are having trouble reaching the Xbox Live backend from your console. A few users who have had this issue have reported a profile restore on the system has solved it.
- Go to Settings, and then select Account.
- Select Remove Accounts.
- Select the gamertag that you want to delete.
- Select Delete.
- Select the following
- Select Delete Profile Only. This deletes the profile but leaves saved games and achievements. (DO NOT SELECT THE OTHER OPTION TO DELETE SAVED GAMES AND ACHIEVEMENTS)
At this point, re-add the profile to the Xbox.
- Home button > far left to sign in and/or choose profile
- Choose Add New
- Login to account